Are you having problems with or related to your studies? Do you need advice or counselling for personal problems? There are a number of counsellors within your study programme who can give educational guidance. Utrecht University has even more counsellors who can help you.
Do you need help with making choices within your degree programme? Are you falling behind in your studies or are you looking for new challenges? With questions related to your study programme, your Master's programme coordinator and the Academic Counsellor are the first point of contact. Although it is always advised to inform your Master's programme coordinator, in some cases you may want to consult (also) someone who is not related to your specific study programme.
To study efficiently, you need a number of skills: for example, how to make a good study plan, how to cope with a large amount of prescribed reading, how to prepare for classes and how to best prepare for exams. Utrecht University offers some study tips and useful links and workshops which can help you to improve your study skills.
The Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. They can show you where to go to improve any skill, be it writing, presentation, studying, or job-hunting.
If you experience a delay in study progress or if it looks like you might do experience such a delay, it is important that you get in touch with your Master's programme coordinator and the Academic Counsellor on time. They can tell you what the delay means for you in your specific situation and whether there is anything the university can do to help you.
In case of a study delay in your research project or writing assignment, please read the information available on the Study Guide (research project / writing assignment) and inform the Research Project Coordinator if necessary. When your supervisor is not always available or when deadlines are delayed due to holiday periods, make clear agreements and contact your teacher/supervisor beforehand to prevent study delay.
If you are experiencing personal problems, you can contact the Academic Counsellor. You can also make an appointment to see the Student Psychologist. Student psychologists can help you to solve study-related problems and to address personal problems.
Useful links about dealing with procrastination and tackling stress:
- What, why and how to overcome procrastination?
- Managing stress and anxiety
- Anxiety: a self-help leaflet
If you get ill during your research project in the Netherlands or abroad contact your Programme Coordinator. If you have a disability or chronic illness, you can request certain special facilities to support you in your studies. Here are some examples of disabilities or chronic illnesses where this is relevant:
- Visual, auditory or motor impairments
- Chronic ilnesses and mental health difficulties (e.g depression, autism, ADHD, Crohns disease, diabetes, asthma, rheumatoid arthritis, ME/CFS, RSI/CANS, etc.)
Contact your Academic Counsellor to discuss your situation and consider whether and, if so, what support is available for you. These forms of support available may differ from those available to you in secondary school. If you have a medical statement, please bring this with you to your appointment with the Study Advisor. The agreements made during the appointment will be set down in a contract.
More information is available in the brochure ‘Studying with a Disability at Utrecht University’.
Confidant and Complaints Coordinator
Do you experience inappropriate behavior during your study or internship? It is important that you discuss this with someone you can trust.
Inappropriate behavior includes ‘all facets of behavior and communication that are perceived as offensive and result in an unsafe environment in education, during internships or in private life.’ Examples of offensive behavior or communication are (sexual) harassment, aggression, violence, bullying or discrimination. Your university has employed staff that can help you to solve these issues. These are the Confidants (vertrouwenspersonen in Dutch), and Complaints Coordinator, but also the Study Advisors are there to help. The issues that you raise in conversations with them are treated confidentially and will not be discussed with other personnel without your explicit permission.
In case you are doing an internship in an organization other than the UMC Utrecht or Utrecht University, you are encouraged to discuss the issue with the Confidant of that particular organization. The benefit of discussing your issue with the local Confidant, is that this person might be better able to prevent such offensive behavior or communication from happening again. Additionally, we do hope that you are also willing to discuss your issue with one of our Confidants. This gives the UMC Utrecht / Utrecht University the opportunity to improve our own learning environment as well.
The Complaints Coordinator is available to discuss cases in which you do not agree with the way an employee or service of the university has treated you. The Complaints Coordinator will first try to mediate. In case mediation does not solve the problem, the Complaints Coordinator will forward your issue to the Complaints Committee. This committee will judge whether your complaint involves unfair treatment or behavior. You will be informed about the conclusions of this committee, and subsequent actions if applicable.
The study advisors are at your service mainly for study related queries, however they can also advise you which Confidant is best able to help you with your specific issue. You can contact Jaco de Fockert-Koefoed, Ariët van Laar, Annemoon Bregt, and Ineke Steenhoek via firstname.lastname@example.org.
Confidant affiliated with Utrecht University
Miss Jeanette van Rees, e-mail: email@example.com
Confidants affiliated with UMC Utrecht
Public service (Ombudsman in Dutch): Miss L. Copal and Miss M. Dekker
Confidential officer for offensive behavior: Miss S. Everts
Decentralized confidential officers:
- Miss M. Huisman
- Miss S. Reekers
- Sir M. de Saine
- Miss B.E.G. Stevens
- Sir G. van Wandelen
- Sir D. Wolters
You can contact these officers via the secretary, Miss I. van Krieken.
Her telephone number is: 088-75 58620
E-mail address: firstname.lastname@example.org
The confidential officers, both decentralized and officers affiliated with Utrecht University, offer support and supervise students and employees when offensive behavior or communication has occurred.
The bureau ‘ombuds- en vertrouwenszaken’ is available for activities regarding the prevention of and information about the topics discussed above.
The officers emphasize that it is important that people discuss their issues. Discussing offensive behavior and communication can prevent escalation of the situation. The officers will never act unless you explicitly allow them to further discuss a particular issue with a third party. Confidentially is top priority!
Sir Lodewijk Tielens, telephone number 030-2535380, email address: email@example.com
- If you have a complaint or a problem regarding arrangements made with your supervisor, contact the Board of Examiners;
- If you and at least one other student encounter irregularities during a course or an exam, contact the Assessment panel;
- If you alone encounter irregularities during a course or an exam, contact the Board of Examiners;
- If a grade has not been registered in Osiris correctly, contact your Administration Office and your examiner.
- If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can send a formal respond in a number of ways. Please go to the UU website for detailed information.